FAQs

How can I find what I'm looking for?

There are lots of ways to find exactly the product(s) you're looking for. One easy way is to use our Search feature, found near the top of each page. You can search by keywords, such as “iPhone Cases” the name of the product or you can enter a product number from one of our catalogs. Our Search will provide you with the best matches to your query. Another way to find what you're looking for is to navigate by category. For example, if you're looking for a iPhone case simply go to the left of the web page and click on “iPhone Cases”. Still can't find what you're looking for? Just email us at support@lux12.com and they will be happy to assist you.

Can I contact you with questions about my order?

If you have questions on a product or service send an email to customer service; support@lux12.com for assistance M-F 9am-5pm (PST).

What is Lux12' pricing policy?

Lux12 strives to avoid errors in pricing and product information, but mistakes sometimes happen and Lux12 reserves the right to correct them on the Lux12 web site, email, banner ads and any other web related media. We apologize for any inconvenience it may cause. In the event an order is placed with Lux12 on an item where an errant price has been advertised, you agree that Lux12 sole responsibility to you will be to promptly notify you of the pricing error and allow you the option to either purchase the item at the correct current Lux12 price or choose to withdraw your order of the item that was subject to the pricing error. For questions related to pricing please contact Lux12 Customer Service.

What forms of payment does Lux12 accept?

At lux12.com we accept a variety of online payment options. The following forms of payment are accepted:

  • Paypal
  • Visa
  • MasterCard
  • American Express
  • Discover